Help

We are here to help! Check our frequently asked questions below or send us an email.

General

  • How does this work?

    Boostable has integrated with multiple ecommerce platforms to make it easy for sellers to advertise on Facebook and Twitter. Boostable’s platform dynamically creates ads based on the seller’s listings, targets people most likely to buy, and shows the results driven from the ads.
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  • Who does Boostable advertise to?

    We advertise to people most likely to buy including people who have visited your page on your ecommerce platform and similar people. We advertise on Facebook and Twitter.
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  • Where do you advertise?

    Currently we are running ads on Facebook and Twitter. We expect to expand to other advertising channels in the near future.
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  • How are my ads created?

    Using images and text from your ecommerce platform listing, we dynamically build ad creative that looks good and helps drive potential buyers to your listing.
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Getting Started

  • How soon will my account be activated?

    We review all ads to ensure that they are compliant with Facebook and Twitter’s advertising policies.  This can take up to 2 business days.
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  • Why are my ads not live yet?

    We review all ads to ensure that they are compliant with Facebook and Twitter’s advertising policies.  This can take up to 2 business days.
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  • What advertising budget should I set?

    We recommend spending at least $100 on each product per channel, so that there’s enough data to see how your ads are doing.
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Billing

  • How does billing work?

    We bill based on the advertising spend selected and a fee for use of the Boostable platform. You can cancel at anytime. Billing is set up as a monthly auto-renewal subscription with the exception of events.
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  • Do you charge on a CPC or CPM basis?

    We currently use a mix of CPC and CPM bidding to advertise. We charge you a fixed advertising budget and aim to get the lowest CPC or CPM achievable.
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  • How do I cancel?

    You can cancel at any time by logging in to your account and setting your budget to zero.  We will continue to advertise the remaining budget until your account automatically pauses at the end of your current billing period.
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  • Where can I see my invoices?

    Go to the Settings tab of the ads dashboard.
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  • How do I update my credit card?

    Go to the Settings tab of the ads dashboard.
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Managing Ads

  • Can I change the ad creative?

    We will be releasing self-service tools to change your ad creative soon.  In the interim, please contact us directly at support@boostable.com to make changes to your ad creative.
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  • How do I change my budget?

    Go to the “Products” tab to make adjustments to your budget.  Changes go into effect with the next billing cycle.

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  • What is a Custom Audience?

    Custom Audiences lets you reach customers you already know with ads on Facebook.

    You can upload a list of email addresses or phone numbers of at least 100 people and we'll deliver your ad to those people if they're on Facebook. We can also use Custom Audiences to create “lookalike audiences”, or audiences that are similar to your Custom Audience list.

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  • How secure is it to upload a list of email addresses or phone numbers to build a Custom Audience?

    When you upload a list to build a Custom Audience, the data gets hashed so we cannot see the information. It gets matched with Facebook’s hashed data to build the Custom Audience, and neither Facebook nor we will know the original email address or phone number.

    You can read about it more here: https://www.facebook.com/help/748852855132456/.

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  • How do I upload a Custom Audience?

    In your dashboard, go to the “Custom Audiences” tab. Click on “Upload an Audience File”. Upload your email, phone, UID or mobile advertiser ID list in a single column list saved as a .CSV, .XLS or .XLSX file.
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Troubleshooting

  • The answer to my question is not in the above list of questions. What do I do?

    Contact us at support@boostable.com, and we’ll get back to you within 1-2 business days.
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